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FAQ

FAQ

 

How do I find the product I am looking for?

Rainforesthealth.com.au has thousands of products listed on its website. The best way to find a specific product your looking for is to use the search facility at the top of the home page. Try searching for the brand and name first and then the name/type of product. For browsing products, use the category menu on the left hand side of the page. If you need further information or a picture for any product simply email us at info@rainforesthealth.com.au . We can source most non pharmaceutical products - please ask.

 
 

What payment options do you have?

Visa and Mastercard* - Online during the checkout process.
Visa and Mastercard  - Over the Phone. Please phone us on 07 55783344.
American Express - Using Stripe Services
PayPal Standard Payments
Paypal Express Checkout
Bank Direct Deposit 
Cash Sales from our office

*Visa and Mastercard are processed using PayPals safe credit card and server security. The credit card payment option is located towards the bottom of PayPals processing page and is titled:

Payment over the phone is taken using NAB secure payment system. Your details are not kept after the transaction.

"Pay with a credit or debit card". 

Simply select this option. You do not have to have a PayPal account to pay by credit card.



Website Security?

Credit card payments are protected by an SSL certificate once you enter the shopping cart. When you enter the shopping cart page of our website most users browsers show the symbolic green identification bar in the browser address section when the address changes to the SSL certificate store code address. Credit card and PayPal payments also use PayPal's secure server, meaning your transaction is very well protected.
 
 

How soon will my products be shipped?

We aim to ship products within 2 - 3 business days of receipt of your order. There can be delays sometimes with very high demand products or manufacturers delays. Should there be a delay, the order status will remain as awaiting fulfillment and we will advise you of an expected shipping date.

Do you have free delivery?


Free delivery is available for set purchase amounts. In Australia mainland orders greater than $65 have free shipping.

How much can I expect to pay for delivery?


Orders that do not qualify for free delivery, a flat rate applies of $7.97+gst .See our shipping information for rates. Their is no weight limits on orders except in extreme circumstances of bulk orders where an additional freight charge may apply.

What form of postage do you use?


We use Australia Post or national courier satchels and parcels with tracking. This ensures the quickest delivery from the time your product is shipped. Post Box delivery addresses are shipped using Australia Post.


How do I ensure delivery by the next day?

To ensure delivery by the next day orders must be placed by 11am the day beforehand and 'next day delivery' written in the comments section during the payment stages of the shopping cart. Please call the office to double check the availability of the product. Phone 07 55783344. Products in large demand are often unable to be sent next day.

 

What if I only have an Australia Post PO Box for delivery?

We only use Australia Post mail services for Post Box deliveries.

  

What countries do you deliver to? 

Australia

New Zealand
USA, Canada, Brazil,
Philippines, Japan, HongKong, Korea, Japan, Malaysia.
UAE, Saudi Arabia
France, Germany, Deutchland, Spain, Italy, Switzerland, Greece, Austria, Belgium
Turkey and most other Eastern European countries.
Norway, Sweden, Finland, Denmark
United Kingdom
Ireland
South Africa - Metropolitan
Israel 

Other countries or areas please contact us by email to request delivery confirmation.

 

 

 

 

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